Terms of service

SUBJECT TO TERMS AND CONDITIONS OF SALE

Prices are valid if the order is confirmed within the validity period and the advance due is paid. Payment of advance does not mean that the prices are valid beyond the quotation validity date. Prices on the date of Confirmation of order and payment of due advance, will be applicable.

ORDER BOOKING

70 % Advance is required for Non-Stock Order Booking. 100% Advance is required for Stock Order Booking.

WAREHOUSE DELIVERY IS NOT TAKEN:

If the customer/buyer does not take delivery within 25 Days of the intimation thereof by the Company/Dealer will charge 2% to customer as warehouse charges.

INSPECTION:

All complaints in respect of incomplete delivery, defective or goods not being as per order booked, must be reported to the Company, in writing, within three days of its receipt. Failure to do so, shall be conclusive evidence that the Company has satisfactorily performed its obligations and that the Goods have been accepted, without any defect, damage, short quantity etc.

ORDER CANCELLATION AND MODIFICATION:

Order after its booking and confirmation by the customer/buyer shall not be cancelled or modified for any reason whatsoever and the goods once sold are not returnable or payment refundable.

WARRANTY:

  1. i) All items are covered by our limited one-year warranty (warranty statement available on request)
  2. ii) The Company will not be responsible for any damage to the product due to extreme temperature, humidity, or water exposure.

iii) The Company does not take any responsibility for any variation regarding color, grains, textures, and polish shades due to the natural characteristics of wood. The Company will be the sole judge if there is a dispute on this issue.

  1. iv) Warranty does not cover damage caused by vandalism, abuse, lack of normal maintenance, incorrect installation, or installation of replacement parts.

Upholstery material is solely governed by the warranty, if any, of the manufacturer. Warranty shall stand null & void if installation of any product is not carried out by the Company/Dealer.

DELAY IN DELIVERY AND REFUND POLICY:

The products shall be delivered within the agreed timeline. However, if there is a delay in delivery due to supply chain issue or any event beyond the control of LIVINART, the delay up to 30 days after agreed delivery date shall be borne by the client. Our client’s claim of refund during this period shall not be considered. The refund shall be made, only upon request of the client, after lapse of 30 days beyond the agreed delivery date.

FORCE MAJEURE:

The Company reserves the right unconditionally, to defer the date of delivery, cancel the Agreement or reduce the quantity of the products, ordered by the customer/buyer, if the Company is prevented from or delayed in carrying on of its business due to extraordinary unavoidable circumstances i.e. beyond the reasonable control of the Company, including, but not limited to war or national emergency, acts of terrorism, protests, riot, fire, explosion, flood, epidemic, lock-outs, strikes or other labor disputes (whether or to relating to either party's workforce), or restraints or delays affecting carriers for or suppliers to the Company.